FAQS

  • How far are the properties from each other?

    Chapman is located on the corner of Step Lane & North Water Street.

    Regatta Inn, located on Centre Street, is about a 4 minute walk to Chapman.

    Sherburne Inn, located on Gay Street, is a 4-minute walk as well.

  • What is the difference between each of the properties?

    The Nantucket Resort Collection offers four distinct inns, each with its unique charm and recent enhancements:

    Sherburne Inn
    With a legacy spanning over 140 years, the Sherburne Inn provides outstanding comfort and service in a tranquil corner of Nantucket's historic downtown. Guests can enjoy well-appointed rooms featuring luxury linens, plush towels, and spa-quality bath products. The inn's intimate atmosphere is complemented by modern amenities, including central air conditioning and complimentary Wi-Fi. Its prime location offers convenient access to the island's main attractions.

    Regatta Inn
    Rated as Nantucket's premier bed and breakfast, the Regatta Inn seamlessly blends sumptuous comfort with sophisticated décor. This historic Federal-style mansion boasts 15 rooms, each featuring spa-like en-suite baths adorned with Carrera marble and custom fixtures. Guests can unwind in the bright dining and gathering areas, and take advantage of amenities such as ultra-plush beds, air conditioning, and concierge services. The inn's central location ensures a peaceful stay within close proximity to local attractions.

    Chapman House
    Built in 1830, Chapman House stands out as Nantucket's chic boutique bed and breakfast. The inn harmoniously combines sophisticated design with its historic architecture, offering 14 rooms decorated with modern coastal furnishings. Each room features opulent bathrooms equipped with rainfall showers and glass subway tiles. Amenities include luxury bedding, air conditioning, and pet-friendly accommodations. Guests can relax in the common patio area and enjoy a complimentary breakfast served at the nearby Regatta Inn.

    Veranda House
    Completely reimagined in 2024, Veranda House artfully combines coastal-inspired comfort with sophisticated luxury. This historic Federal-style mansion offers 19 serene rooms designed as coastal havens, each featuring spa-like en-suite baths with Carrera marble, subway-tiled showers, and rainfall showerheads. The inn's bright and airy common areas provide inviting spaces for relaxation. Amenities include ultra-plush beds, complimentary Wi-Fi, and pet-friendly options. Its central location offers easy access to Nantucket's attractions while providing a peaceful retreat.

    Each inn within the Nantucket Resort Collection offers a unique experience, catering to diverse preferences while ensuring a luxurious and memorable stay.

  • What is your cancellation policy?

    Please see the rate plan you booked for your cancellation policy.

  • Where do I check-in?

    Guests staying at Veranda House will arrive at 3 Step Lane.

    Guests staying in Chapman House will arrive at 20 N Water Street.

    Guests staying at The Regatta Inn will arrive at 78 Centre Street.

    Guests staying at Sherburne Inn will arrive at 10 Gay Street.

  • How far are you from the ferry?

    Guests arriving on the Hyline, Steamship Authority, and Seastreak ferries will find our location central and easily walkable. With bags, the walk to Chapman is about 10 minutes, and Regatta Inn 15 minutes. You’ll cherish every minute of it – we swear. Taxi cabs are readily available in town, should you choose not to walk.

  • Check-In Time?

    Check-in is officially at 3, if you plan on arriving early – we will welcome you with open arms and happily store your bags, prioritize your room with housekeeping, and alert you the moment it is ready. Guest’s that would like to freshen up have access to restrooms, changing rooms, and showers – but who wants to wash out that salty hair you earned on the ferry?

  • Do you offer parking?

    Nantucket can be very congested, and we encourage guest’s to leave their cars in America. For those with automobiles all three properties offer limited on-street parking permits available on a first-come-first serve basis. Permits permit on-street parking in the vicinity of each property – anywhere there is not a yellow line. Vehicles with commercial plates are prohibited from overnight parking.

  • Can you use the amenities at all four properties?

    Absolutely, make your rounds, meet the team – this is your Nantucket journey!

  • What's the situation with bicycles?

    With over 35 miles of protected bike paths, Nantucket is the perfect destination to pedal your way through! All three of our properties offer secured bike racks to store your bicycle. For guests interested in renting a bicycle (and helmet), please contact one of the many bike rental shops on the island including:

    Easy Riders – 508-325-2722

    Nantucket Bike Shop – 508-228-1999

    Young’s Cycle Shop – 508-228-1151

    Ask your bike shop to drop off/pick up your bicycle for you!

  • Is breakfast included?

    YES! Our properties have a long history of celebrated breakfast services and we are excited to accept the baton! With a focus on wellness and indulgent treats – we offer you a unique “elevated” continental breakfast experience every morning. We have partnered with Baltimore & DC based micro-roaster Zeke’s Coffee to create a custom blend of both hot and cold brew beans exclusive to The Collection.

  • What about Beach Chairs, Umbrellas, Beach Towels?

    We have all the things – and feel free to take one of our beach bags home with you. Our treat!

  • What's the The Electric Grey Lady?

    The coolest most eco-friendly ride in town – our Electric Grey Lady – is a fun way to arrive at any destination between South Wharf and Steps Beach. The Electric Grey Lady offers drop-off service only.

  • What is your children policy?

    We love well-behaved children and encourage parents to use their best judgement when bringing children to Nantucket. We have cribs, a pack & play, and even a section in our garden for your little one to plant a flower!

  • What is your pet policy?

    We think all good dogs deserve to come to Nantucket! We welcome pets of all sizes with treats and belly rubs. There is a $50 per-night pet-fee. This includes a VIP bed, bowls, and access to our Pet Concierge which can arrange walking services. We kindly ask that pets are not left unattended in the room, in the event your pet causes a guest-disturbance and we can not immediately reach you – an additional $300 pet fee will be added to your folio.

  • What can you do for special occasions?

    Celebrating a special occasion or know a guest that is? We partner with some amazing local retailers that can pick out the perfect item and deliver it directly to the hotel! We’ll place items as requested in the guest’s room with the appropriate accompaniments (wine glasses, ice bucket, wine opener).

    Wine & Spirits – Epernay – 508-228-2755

    Flowers – Flowers on Chestnut – 508-228-6007

    Gift Bag – ACK 41 70 – 774-325-5105

  • Should I purchase travel insurance?

    We realize that cancellations are often beyond your personal control. For this reason we recommend purchasing travel insurance for peace of mind. Nantucket Resort Collection will be happy to supply your travel insurance company with any needed documentation regarding our policy and about your reservation. For insurance information please visit: www.insuremytrip.com